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Job Title		Debt Management Team Leader

Job number		109132937

Posted		25/04/2008 (13:21)

Agency/Employer		The Angel Services Group Ltd

Description		In-house Debt �Management� Team Leader Call Centre � Debt Recovery team Located: Birmingham � candidates are likely to live in Coventry, Birmingham, Solihull or Dudley circa �25k basic + pension + 25 days + STATS holiday Ref: ALH 1736 An exciting, challenging and rewarding opportunity has arisen within this friendly, dynamic and leading provider of retail financial products. They seek a person to manage a team of debt collectors, monitoring both in and outbound telephone activities, creating a motivational environment and also ensure that all policy and procedures are followed in achieving agreed cash recovery targets. Key tasks will include: -Utilising �management� information to ensure that targets are achieved. -Working with �management� and other team leaders to plan and implement the priorities of the department and also the team, -Set up and monitor daily dialler campaigns to ensure optimum right party connects. -Produce regular performance statistics to ensure that individuals performances are at optimum level. -Pro-actively challenge the processes and procedure in place and work closely with the teams to continually refine work methods To be considered for the role it is likely that the successful candidate will have proven collections/debt recovery experience ideally within a debt collection agency. They will be a motivator of people, have proven people management skills and also able to use their initiative to solve problems. In addition they will be adaptable and able to work to tight deadlines In the first instance please submit your CV to the link below quoting reference ALH 1736 in the subject field.

Location		Birmingham, Birmingham

Job type		Permanent

Contract length		N/A

Salary/rate		�0 - �25000/annum benefits

Start date		ASAP



Contact name		Anthony Hughes

Telephone		0121 697 7060

Ref no		ALH1736

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