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Job Title		Customer Service Adviser

Job number		109134516

Posted		16/07/2008 (16:58)

Agency/Employer		Acorn

Description		Acorn Recruitment is looking to recruit a Customer Services Advisor to work for a busy and expanding reputable manufacturing company. You will answer incoming telephone calls with the purpose of providing information & advice and input orders onto the system. MAIN TASKS AND RESPONSIBILITIES Take orders via the phone Progress chase Inform customers of delays / problems Offer advice on products Offer information on promotions / campaigns Help to resolve issues Liaise with the sales force Input hard copy orders Each Advisor receives about 140 telephone calls per day, on average the call lasts 2 minutes Volume of product input onto system via the phone per year in excess of 750 k. EXPERIENCE AND KNOWLEDGE PC literate Knowledge of different Windows, experience of using a mouse Experience with Microsoft Office Good keyboard skills Good, confident telephone manner and good communication skills The role is evolving as new systems and software are added and changed. The demands placed upon the Customer Services Advisor are more diverse than ever before with the Advisor being able to answer questions on many different aspects of the business. A great deal of training and knowledge is required to perform this task effectively. Acorn Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Location		Bristol, South West

Job type		Permanent

Contract length		N/A

Salary/rate		�15941 - �16941/annum N/A

Start date		ASAP



Contact name		Rachel Hudson

Telephone		01454 414921

Fax		01454 411442

Ref no		83830

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Show me more Customer Services jobs in South West

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