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Job Title Call Centre Operative
Job number 109134936
Posted 12/05/2008 (10:14)
Agency/Employer Hays Banking
Description Purpose of Role:
To provide support to customers on requests and queries relating to RBS products and services whilst effectively engaging customer and providing excellent customer experience.

Activities:
· Be the first point of telephone contact for customers in order to deal with and action either a range of general banking/account enquiries and/or specific service/product enquiries
· Identify the specific nature of the query and the appropriate action response
· Provide information to customers on rules and procedures governing banking services and/or products
· Access customer details on the computer and match information given by the customer
· Follow security protocol to identify customer
· Where appropriate, capitalise on opportunities to cross-sell (either to sell directly or hand-off sales leads to sales teams)
· Update customer file and/or diary system after each call
· Action postal/fax/e-mail correspondence where necessary
· Liase with and/or refer calls to other internal departments/external parties where necessary
Location Southampton, South East
Job type Permanent
Contract length Perm
Salary/rate £12650 - £17250/annum
Start date
Contact name Lewis Dear
Telephone 01202 789191
Fax 020 7510 5276
Ref no L011
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Suggested Job Searches: call centre  sales  operative  security  support  


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