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Job Title		CLIENT SERVICE ADVISOR - BOREHAMWOOD - �15,000 -

Job number		109136821

Posted		03/07/2008 (16:43)

Agency/Employer		Grow Recruitment

Description		Overall Purpose To provide service and support to the Company�s dealer base. Skills required Ability to stay calm under pressure Outgoing personality Excellent telephone manner Basic computer skills Accurate and organised Plenty of initiative Ability to retain information quickly Key Responsibilities 1. To answer the telephone in a polite and friendly manner, obtaining the reason for the call and decide what action needs to be taken accordingly. 2. To credit check all dealers� customers using the appropriate network channel as and when required, ensuring the requirements of the Data Protection Act are met. 3. To activate connections using the appropriate channel for each network, as soon as possible after the completion of the credit check facility. 4. To answer general enquiries relating to tariffs, services and procedures in order to support the dealers. 5. To undertake any administrative task such as disconnections, tariff disputes, SIM changes, lost and stolen action as and when required thus supporting the dealers. 6. To process porting by following the relevant credit vetting and connection procedures, in order to successfully migrate a customer form one network to another with minimum inconvenience. 7. To deal with query contracts from admin, e.g. connection, upgrade. 8. To undertake fixed dial SIM orders, DAF requests for dealers and tariff analysis for dealers. 9. To comply with the Company�s policies, rules and procedures as outlined in the handbook, health and safety manual and all other publications.

Location		Borehamwood, South East

Job type		Permanent

Contract length		N/A

Salary/rate		�16000/annum

Start date



Contact name		sophie curtis

Telephone		020 8447 7252

Ref no		defnsd

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