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Job Title		Mortgage Collections Officers

Job number		109136919

Posted		05/07/2008 (10:16)

Agency/Employer		Mandeville Recruitment Group

Description		Mortgage Collection Officers Urgently Required. No Experience Necessary! Based in High Wycombe - Within walking distance of the Train Station. �18,000 - �22,000 pa + yearly bonus of up to �5,000 Our client, a leading residential mortgage loan administrator, is urgently recruiting Mortgage Collection Officers. The main responsibility of the Collections Department is the collection of all outstanding mortgage payments. As a Collections Officer you will be part of a close knit team. Operating within a fast moving and challenging environment, candidates will need to be versatile team players. The ability to be cool under pressure and maintain a high standard of work during peak periods is of paramount importance, as is the ability to contribute to the team's overall productivity. Main Duties and Responsibilities: � Contact customers whose account is in arrears, by telephone if possible, to establish the reason for arrears and agree a course of action. � Handle post for mortgage accounts and ensure letters responded to within 48hrs. � Handle a high volume of incoming calls effectively. � Establish and update customer records to reflect all communication. � Ensure daily productivity and activity targets are met. � Ensure different types of loan accounts are appropriately actioned. � Agree arrangements, taking into account ability to pay and level of arrears. � Maximise payments. Experience, Knowledge and Attributes Required for Trainee Collections Officers: � Previous experience of working in a call centre / customer services environment � Excellent communication skills. � Systems literate � Accurate data entry skills � Good attention to detail � Ability to work to targets and procedures. � Ability to use initiative. � Ability to work as part of a team and maintain good working relationships with colleagues in all departments Interested? Apply today!

Location		High Wycombe, Buckinghamshire

Job type		Permanent

Contract length		N/A

Salary/rate		�18000 - �22000/annum Yearly Bonus

Start date		ASAP



Contact name		Rebecca Cresdee

Telephone		01628-547946

Fax		01628-669398

Ref no		HW/CAP/RC/01

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