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Job Title		Customer Advisor

Job number		109139334

Posted		18/12/2008 (10:59)

Agency/Employer		Qube UK

Description		Our client, a National Building Society are looking to recruit a customer advisor to join their team in Branch. Working 20 hours per week - Mon - Fri 10.30 - 2.30 & Sat 9.15am-12.15am (Rota Basis) The ideal applicant will have experience of dealing with customers in a retail / service environment, the ability to communicate effectively at all levels and the desire to work in a target orientated company. Candidates must have previous experience of telesales and working to targets - A team worker who sees themselves as an innovative problem solver / solution provider. Someone who is able to absorb new information quickly and accurately and enjoys working within an ever changing environment. Must be accurate, numerate and computer literate and have a flexible attitude to working outside normal hours should the need arise. Responsible to: Branch Manager - Main duties to include - Generate and follow through sales opportunities (personal callers and by telephone) so that personal and team targets are met - Welcome, help and assist customers in order to build customer loyalty and maximise sales opportunities - Assisting the Branch Manager in building and maintaining excellent customer relationships - Support and, as appropriate train team colleagues so that good team spirit is maintained and branch targets are met - Suggest and follow through ideas to improve the systems, public image and appearance of the branch - Assist Branch Manager in ensuring that the branch operates in line with standards - Keep up to date with the latest products and market developments so that accurate and useful information is given to the customers - Look for the opportunities to take on responsibilities and undertake training over and above the standard required - Perform all cash and banking transactions quickly and accurately and in accordance with the Society�s Security Policy to build customer loyalty and maximise sales - There is the opportunity for progression within the company and staff are rewarded for their individual performance. There are four levels of Customer Adviser and movement through the levels is based on performance and the meeting of various competency requirements - Stakeholder Pension Scheme - Life Asurance - 25 Days hols per year and several other excellent benefits available. EXCELLENT opportunity to join an established and successful brand.

Location		Northampton, Northamptonshire

Job type		Permanent

Contract length		N/A

Salary/rate		�13600 - �15400/annum pro rata

Start date		ASAP



Contact name		Paula Kearns

Telephone		01924 385999

Ref no		pjk

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