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Job Title		Customer Sales Adviser

Job number		109141084

Posted		29/12/2008 (11:40)

Agency/Employer		SGL SOLUTIONS

Description		Customer Service Advisor Our client one of the UK�s largest Building Societies with 570,000 members and �7.1 billion assets is looking for a Customer Service Advisor for their branch in Sheffield. You will be required to provide a first class service to all the customers of the Society and to achieve all targets and objectives set. Responsible to the Branch Manager your main activities will include � Generate and follow through sales opportunities (personal callers and by telephone) so that personal and team targets are met. Welcome, help and assist customers in order to build customer loyalty and maximise sales opportunities. � Assisting the Branch Manager in building and maintaining excellent customer relationships. Support and, as appropriate train team colleagues so that good team spirit is maintained and branch targets are met. � Suggest and follow through ideas to improve the systems, public image and appearance of the branch. Assist Branch Manager in ensuring that the branch operates in line with standards. � Keep up to date with the latest products and market developments so that accurate and useful information is given to the customers. Look for the opportunities to take on responsibilities and undertake training over and above the standard required. � Perform all cash and banking transactions quickly and accurately and in accordance with the Society�s Security Policy to build customer loyalty and maximise sales. � To arrange referrals to Financial Services Advisors in respect of regulated products. No advice can be given under any circumstances. � To arrange referrals to Branch Manager in respect of mortgage and non-investment insurance products. No advice to be given unless registered to do so. � To maintain data / computer security at all times. The ideal candidate will have English and Maths to GCSE level (Grades A-C) or equivalent. Keyboard and telephone skills. They will also have experience of dealing with customers in a retail / service environment, the ability to communicate effectively at all levels and the desire to work in a target orientated company. A team worker who sees themselves as an innovate problem solver / solution provider. Someone who is able to absorb new information quickly and accurately and enjoys working within an ever changing environment. Must be accurate, numerate and computer literate and have a flexible attitude to working outside normal hours should the need arise. Working 35hours per week plus Saturday mornings on a rota basis the Salary for this excellent opportunity is �13,600 plus bonus and benefits.

Location		Warrington, North West

Job type		Permanent

Contract length		N/A

Salary/rate		�13600/annum Plus bonus's plus benefits

Start date



Contact name		Mary Hussain

Telephone		01908 261686

Fax		01908 263345

Ref no		O810SBS/C013

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Show me more Customer Services jobs in North West

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Suggested Job Searches: sales manager customer customer service security

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