Main Purpose of Job

„P To operate the switchboard and provide an efficient, helpful and professional service to all incoming and outgoing callers

„P To provide customer reception duties ensuring a high standard of customer satisfaction
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Duties and Responsibilities

„P Provide a prompt, courteous and professional response to all incoming callers using the standard format advised by management

„P Direct calls quickly and accurately, ensuring all messages are logged and passed at the earliest
opportunity

„P Obtain outside telephone numbers/ maintain a Dealership directory and record all outgoing calls via the switchboard

„P Record all incoming ¡§enquiry¡¨ calls to Car Sales

„P Listen and use tact and initiative in dealing with customer complaints/ unusual situations

„P Respond quickly and efficiently to all emergencies (fire/accident) and make the appropriate call

„P Ensure any faults in the telephone system are reported as appropriate and corrected promptly

„P Courteously welcome all vistors to the Dealership, qualify their requirements and direct to the appropriate department

„P Ensure the reception area is kept clean at all times

„P Ensure than an effective handover procedure is adhered to

„P Attend training courses as required
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