Seeking – Customer Service, Blackburn, £5.90 per hour, Insurance

Our client a successful and expanding Insurance Claims Company based in Blackburn are looking for a Customer Service Advisor to join their busy team.

The advisor will be responsible for the entry of insurance claims details onto the database. The process will continue through initial contact with the policy holder, by telephone or letter and following on from that, the appropriate partner company.

Any missing information or claims forms must be chased and full and detailed transcription of conversations be recorded.
The successful candidate will have good data entry skills and a confident and helpful customer focused attitude, following the correct procedures at all times.

Main duties include:
1. Input claim details into computer system.
2. Contact policy holder by telephone/letter.
3. Select Retail Partner and process claim.
4. Make outbound calls for missing claims information.
5. Transcribe telephone conversations into claim contact logs.
6. Update policy holders on their claim and aid with any queries that may arise.
7. Handle overflow calls ensuring caller is transferred to correct department.
8. Ensure all operations are as per current procedure and Business Control Policies.
9. Handle complaints within Financial Services Authority guidelines.
10. Deal with any day to day queries with insurance companies, Loss Adjusters and cleaning companies.
11. Conduct the chasing of any outstanding claims in order to select a Retail Partner.
12. In addition to these duties listed, the post holder is required to perform any other reasonable duties assigned to them by a Director/Senior Manager/Team Leader.
If you are looking for an opportunity to continue your experience in a customer service environment and be part of a successful and exciting team, please send your application or call Lydia on 0161 746 3311.

Keywords – Customer Service, Blackburn, Insurance, £5.90 per hour