JOB DESCRIPTION

Weekend Receptionist
Potters Bar
Saturday 8.30 am till 5.30pm and Sunday 10am till 4pm

„P To operate the switchboard and provide an efficient, helpful and professional service to all incoming and outgoing callers
„P To provide customer reception duties ensuring a high standard of customer satisfaction
„P Provide a prompt, courteous and professional response to all incoming callers using the standard format advised by management
„P Direct calls quickly and accurately, ensuring all messages are logged and passed at the earliest opportunity
„P Record all incoming ¡§enquiry¡¨ calls
„P Listen and use tact and initiative in dealing with customer complaints/ unusual situations
„P Ensure any faults in the telephone system are reported as appropriate and corrected promptly
„P Courteously welcome all visitors, qualify their requirements and direct to the appropriate department
„P Ensure the reception area is kept clean at all times
„P Ensure than an effective handover procedure is adhered to
„P Attend training courses as required