The Role

Answering calls and placing orders ensuring customers receive their products in a timely manner and offering excellent customer experience. Answering a high amount of inbound calls from end users and the field team.

High level of order entry. Processing all orders on the same day.
Accurate order entry
Setting up accounts for users, ensuring we have all relevant paperwork.
Tracking orders with our preferred courier
Review all blocked order reports and release blocks in a timely manner.
Ensure the central Helper is kept up to date.
Follow up and keep customers informed of all back orders
Log, investigate and clear all invoice disputes.
Continued self learning
Enable excellent customer care.
Required:

Demonstrated ability to manage complex simultaneous multiple tasks
Good organizational skills with the ability to prioritise in a busy environment
Demonstrated attention to detail
Strong Interpersonal skills
Ability to communicate effectively using both written and verbal communications with diverse groups at all levels
Ability to deal with Stakeholders and Business Partners at all levels
Ability to deal with customers with empathy and understanding under difficult situations
Excellent learning agility
Team orientated, yet able to work with limited supervision
Get it right 1st time on time attitude
Positive and professional manner
Ability to achieve on-going results and process improvements through analysis
Good standard of education
MS Office Applicaitons: Word, Excel etc.
Minimum of 1 year customer service experience
accurate data entry