Team Manager

This is a challenging opportunity for an individual who is extremely driven and strives to overcome hurdles. A confident problem solver who has the proven ability to deliver optimum client solutions and issue resolution initiatives. You will also have proven strong leadership skills, be inspiring, motivated and have the ability to recognise potential within a team. You must be proactive in your approach and should always be looking for ways to improve procedures and process. You need to be extremely organised and have excellent interpersonal skills. A proven track record in a people management role in a similar environment would be desirable.

Your responsibilities will include:

•Problem management from a client perspective
• Establish effective client relationships, manage client expectations and provide solutions for any issues that may occur with the client
•Ensure employees possess suitable skills and characteristics to perform roles to the highest level
•Develop knowledge and skills of your team within relevant areas and work within departmental budgets
•Ensure full agreement of service level targets
Strong leadership skills are essential. Motivating a team and recognising potential should be second nature. You must be proactive in your approach and should always be looking for ways to improve procedures and process. You need to be extremely organised and have excellent problem solving and delegation skills. To be successful you also need the following skills:

•A proven track record in a people management role in a similar environment would be desirable
•Proven evidence of reaching and exceeding set targets
•Analytical thinking
Evidence of Leadership skills and the ability to liase with employees across all levels whilst providing a ground management style

CANDIDATE REQUIREMENTS:This is a challenging role and strong leadership skills are essential.

You should have 2-3 years management experience in a call centre environment and therefore understand the challenges of working in this environment.

Educated to A-level standard as a minimum.

Previous in-depth experience required within a similar role.

This is a challenging role and strong leadership skills are essential.

You should have previous management experience in a call centre environment and therefore understand the challenges of working in this environment.

Educated to A-level standard as a minimum.

Previous in-depth experience required within a similar role.