The position for Inbound Customer Services Advisor in South Manchester is no longer available
Inbound Customer Services Advisor
Key duties of this role will involve dealing with telecom, broadband and mobile customers as their first point of contact with Unicoms Customer Service Department. As a predominantly inbound department, your role will be to resolve a wide range of customer enquiries including billing queries, placing new orders, fault diagnostics and broadband support.
You will also make outbound calls as necessary, primarily providing fault updates and order confirmation calls. In addition, you will liaise with the various product wholesale suppliers for fault resolutions and engineer appointments.
This role offers a substantial variety in the wide range of issues that customers will raise and gives an excellent opportunity to join a company that can offer genuine career progression and excellent development prospects.
Skills and Experience Required
Excellent customer care skills
Ability to build rapport and assist customers in an empathetic and confident manner
At least 6 months direct experience in customer services, preferably gained within a call centre or telecoms background.
Self motivated with strong organisational skills
Ability to work in a fast paced environment
Ability to multi-task
2nd language advantageous although not essential
Personal Incentive Bonus Scheme (Up to 10% salary bonus per annum)
Two salary reviews per annum
Up to 33 days holiday per annum
Excellent promotional opportunities for motivated individuals
Additional incentive schemes
Full and comprehensive three week introductory training in the role
Continued training to help develop skills and abilities
Training Support Scheme
Work for an Investors in People accredited company
Regular subsidised social events
Modern, open plan, air conditioned offices