CCTV Technical Support Engineer (JG11667)
Job Title - CCTV Technical Support Engineer / CCTV Engineer
Skills - CCTV (both analogue & digital), IP, MS Office,
Salary - up to £30k + Pension, 23 Days, Discounted Gym, Subsidised Lunch,
Location - South East (Commutable to Surrey)


Company

You will be working for one of the largest but still fastest growing CCTV Manufacturers in Europe based at their Modern European Headquarters. The company has been established for over 70 years and has constantly moved into new markets, developing reliable innovative products and is investing heavily into the CCTV sector of its business.

The Person

Ideally the applicant will have a proven track record from within a support environment from the CCTV Industry. They should also be capable of working in a very fast but team orientated environment and be able to demonstrate flexibility in all related tasks and requirements of the business.

The individual will be responsible for direct support of the existing technical team and client base. They should be self motivated and be able to demonstrate some technical, practical and interpersonal skills. They should be able to converse with customers at all levels in verbal, written and electronic formats. The individual may experience some pan European travel.


The Role

• To provide a high level of telephone based and electronic email support to customers and associated service facilities.
• To report and escalate any product or software issues.
• Report and log all customer issues into the CRM database
• To support the European sales organisations on product demonstrations and evaluations.
• To help with maintenance of demonstration facilities and associated equipment.
• To deliver technical customer training (UK and Europe).
• Attend important project meetings with European sales team
• Low level support of regional service facilities.
• Provide written reports on product and customer issues.
• Perform related duties as assigned.

Technical Resources