Print Solutions Manager job in Birmingham, West Midlands

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Job Title		Print Solutions Manager

Posted		09/03/2010 (14:23)

Agency/Employer		SCC

Description		SCC is Europe's largest privately owned IT services company ; we design and deliver cost effective , business critical IT solutions to many of the UK's leading commercial and public sector organisations . One of our key solutions is Managed Print and , following two very large new win contracts , we are looking for a Print Services Manager to manage the print contracts as well as looking to grow the print business within new and existing accounts . Duties will include : * Acting as the focal point for all aspects of managed print service delivery in SCC. * Leading the print technical team in the installation of print service tools and ongoing support for each customer engagement. * Review of all current contracts for managed print services to understand current issues, Service level performance/non performance and guiding the customer. * Owning , managing and developing the tools used to deliver print services eg Insight , WebJetAdmin ,Equitrac and Safecom. * Defining reporting processes to ensure Service Level Agreement performance and continuous improvement. * Ensuring high levels of customer satisfaction via efficient and effective delivery of contracted services. * Management of third party vendors such as Safecom , Equitrac , EKM4 ,HP and Xerox. We are looking for candidates with relevant experience in the IT print solutions/services environment and possessing the following personal qualities : * Customer Relationship management * Leadership and people management skills * Smart and professional appearance * Good presentation and customer facing skills * Ability to communicate effectively at all levels. * Able to drive though change and take control in critical situations * Have a keen interest in new and emerging technologies. Product knowledge should include : EquiTrac Insight Safecom Ringdale WebJetAdmin CentreWare Web Desktop printing peripherals /multi functional devices.

Location		Birmingham, West Midlands

Job type		Permanent

Contract length		N/A

Salary/rate		�40000 - �45000/annum To �45000 plus car

Start date		Immediate



Contact name		Chris Hamer

Job Reference		PSS1

Job ID		113347291

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