Specialist Computer Holdings (SCH), is Europe?s largest independently owned IT services group. We have been established for over 35 years, have over 6,000 employees within Europe and a turnover in excess of £2 billion. We deliver innovative, business critical and cost reducing IT solutions to both private and public sector organisations.

To design and develop 3 grades of service desk support and to implement these services throughout SCC and to support the sales of these services to SCC's account base.

To develop and own full pro-active Incident and Problem Management analysis and reporting that can be used to identify trends for both SCH and the customer.

To communicate and interface with Senior Management, Executive Sponsors, Customer Management and Customers to provide updates on key milestones, strategic development and potential risks associated with live problems.

Skills, Knowledge and Experience:

An in-depth Knowledge of ITIL Methodology and best practice as evidenced by ITIL Foundation and / or ITIL Service management certifications in Incident/Problem Management.

The understanding of service desk in an IT environment

The ability to design a 3 tiered service desk offering combined with the ability to implement these services across the customer , gain senior management buy-in to drive forward change .

Ability to work un-managed towards individual objectives associated with the role

Excellent organisational and analytical skills with strong attention to detail

Professional and presentable at all times.