SunSystems 5 Support Analyst


Location: Watford

Salary: £40,000 - £45,000

Overall purpose:

To resolve client’s systems problems via remote telephone support.

Principal accountabilities

• To manage calls in a timely, professional and courteous manner
• To provide excellent technical advice to clients in order to solve their issues
• To be familiar with clients in terms of contact details, products and support required
• To attend client site as and when required to carry out site audits
• To provide strong server and client support
• To become familiar with PA companion products in order to support those product also

Person specification

Qualifications: Outstanding Sun 5 product knowledge (not Sun Micro Systems).

Experience, skills and knowledge

Essential
Applicants should have at least one years Sun 5 telephone support experience.

Previous Management experience is preferred but not essential

Competencies

Personal and Corporate Effectiveness
- Results oriented with a sense of urgency
- Customer service oriented
- Flexibile, enthusiastic and energetic
- Organisational awareness with plenty of common sense!
- Planning and Initiative with a sense of urgency

Interpersonal and Influence
- Impact and Influence
- First class written and verbal skills
- Listening, understanding and responding
- Able to build strong relationships
- Teamwork

Pro-active and problem solving
- Conceptual thinking
- Ability to methodically analyse problems
- Innovative thinking
- Strategic orientation

Career Objectives
The ideal candidate will be looking for a challenging role where they can add value and make a difference.