IT Helpdesk Lead job in Reading, Berkshire

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Job Title		IT Helpdesk Lead

Posted		12/02/2010 (10:36)

Agency/Employer		Project People

Description		We have an urgent requirement for Lead IT Helpdesk Analysts for a 3 month contract based in Reading. ASAP start, rates discussed on application. 24*7 Shifts. Previous IT Helpdesk Lead experience required. Skills (Essential): - Good customer relation skills in dealing with issues independently, enthusiastically and with a positive drive. - Excellent customer facing communication skills particularly via the telephone and via email required. - Excellent communication skills both in written & verbal - Good working knowledge of MS Office applications (Intermediate) - Flexible and positive approach. - Team Player - Self starter Skills (Desirable): - Remote Desktop assistance - Windows Vista OS - Previous experience of Remedy - PC Connectivity & Internet protocols such as SMTP, HTTP(S), FTP & TCP/IP, VPN clients - Understanding of IT technologies, WAN, Citrix, SSH, SSL & Virtualisation, multi tier networks. - At least one year of IT Helpdesk experience. Equipment to be used: - Telephony (IP Based) - PC – Windows Vista & Citrix Project People Ltd is acting as an Employment Business in relation to this vacancy.

Location		Reading, Berkshire

Job type		Contract

Contract length		3 months

Salary/rate		�NEG

Start date		ASAP



Contact name		Holly Woodrow

Job Reference		PP/HW/C/ITHDL

Job ID		113419624

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