Customer Relationship Manager, IT
Asda
Job Type: Permanent    Location: Leeds    

Description:

To ensure the effective delivery of IT services and solutions to enable Asda to meet its strategic and operational objectives in one of three key business areas: operations, merchandising and multichannel business channels.

Responsibilities:

• Build strong relationships with the business to understand the strategies, business plans, issues and requirements for the business area

• Own the IT roadmap for the business area, articulating how technology will drive and support the business vision

• Work closely with the business to build IT business cases to underpin new business initiatives or operational improvements

• Bring external knowledge of the industry and market place

• Create strong links and improve the overall perception of IT working between the business and IT teams

• Operate effectively as a key member of the IT management team and work closely with colleagues to add value across all areas of technology and commercial initiative.



Requirements and Qualifications:

• Delivery of technology based business change within a large scale, distributed business environment

• Track record of establishing and building effective relationships at board level and able to establish credibility through an understanding of the business drivers

• identification of business needs; management of expectations and demand for the provision of IT services and solutions

• Expert and extensive experience gained in one of the three business areas of operations, merchandising and multichannel

• Knowledge of technology solutions, trends and techniques

• Knowledge of the retail sector is preferable.

• An ability to articulate complex technical solutions to a variety of business opportunities

• Leadership qualities, able to lead, motivate and develop a team

• Strong influencing skills, able to facilitate decision-making

• Excellent verbal and written communications

• Relationship management

• Delivery focused

• Collaborative working style

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