Customer Relationship Manager, IT job in Leeds, West Yorkshire

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Job Title		Customer Relationship Manager, IT

Posted		09/02/2010 (14:39)

Agency/Employer		Asda

Description		Description: To ensure the effective delivery of IT services and solutions to enable Asda to meet its strategic and operational objectives in one of three key business areas: operations, merchandising and multichannel business channels. Responsibilities: � Build strong relationships with the business to understand the strategies, business plans, issues and requirements for the business area � Own the IT roadmap for the business area, articulating how technology will drive and support the business vision � Work closely with the business to build IT business cases to underpin new business initiatives or operational improvements � Bring external knowledge of the industry and market place � Create strong links and improve the overall perception of IT working between the business and IT teams � Operate effectively as a key member of the IT management team and work closely with colleagues to add value across all areas of technology and commercial initiative. Requirements and Qualifications: � Delivery of technology based business change within a large scale, distributed business environment � Track record of establishing and building effective relationships at board level and able to establish credibility through an understanding of the business drivers � identification of business needs; management of expectations and demand for the provision of IT services and solutions � Expert and extensive experience gained in one of the three business areas of operations, merchandising and multichannel � Knowledge of technology solutions, trends and techniques � Knowledge of the retail sector is preferable. � An ability to articulate complex technical solutions to a variety of business opportunities � Leadership qualities, able to lead, motivate and develop a team � Strong influencing skills, able to facilitate decision-making � Excellent verbal and written communications � Relationship management � Delivery focused � Collaborative working style

Location		Leeds, West Yorkshire

Job type		Permanent

Contract length		N/A

Start date		Negotiable



Contact name		ASDA Resourcing

Job Reference		CPN2008

Job ID		113419695

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