Role
An excellent opportunity exists for a French speaking IT Support Analyst to join a small and dedicated IT team in providing an exceptional level of service to a wide variety of users. The role is with the UK’s largest sports Retailer, who is undergoing fast expansion into Europe.
The primary responsibility of the IT Support Analyst is to handle calls to the IT Support Desk, providing support by answering queries over the telephone, via email and Sharepoint. The department's customers consist of retail branches throughout the UK and Europe, warehouse and Head Office personnel as well as home users and remote offices. You will be supporting a broad range of systems, including EPOS terminals and related hardware, desktop/laptop hardware, handheld scanners, Cisco networking equipment and back office systems. You will take ownership of all calls and problems reported to you, ensuring they are resolved within SLAs and escalated where necessary.
Other day to day duties include proactive system checks, Active Directory and server administration, account maintenance, and system documentation. There will also be plenty of opportunities to assist in project work which often involves implementing bleeding edge new technologies.
Team/Department Information
The IT department consists of five teams, Support Desk, Workshop, Networks, Development and Systems. The Support Desk is currently made up of 10 members and provides support from 0700 - 2300 weekdays, 0700 - 2000 Saturdays and 0900 - 1900 Sundays. Therefore the role requires shift work, involving approximately 1 in 5 weekends. Your working day will be a 9 hour shift.
We pride ourselves on being a dynamic and responsive group of professionals who will endeavor to overcome any problems presented, utilizing any and all resources and technologies at our disposal. You will not find your typical IT or Support desk environment here!
Key Accountabilities
• Attempt to fix issues first time, if the issue has to be escalated maintain ownership of the problem
• Ensure all queries raised to the helpdesk are resolved in a timely and professional manner
• Assist with the development and administration of IT technologies and communication systems
• Assist systems, Development, Networks Support Specialists and office staff as required
Essential experience & skills (You must have all of these skills)
• You *MUST* be able to converse fluently in French & English
• 2 + years in a Windows support / helpdesk role
• Thorough understanding of Windows XP and Windows 7
• Show a keen desire to learn new technologies
• Natural problem solver
Desirable experience and skills (Not essential but beneficial to your application)
• Office 2003 & 2010
• Basic understanding of Networks (TCP\IP, WAN, LAN, ADSL,VPN)
• Experience administering Active Directory 2008
• Experience working with Windows Server 2003 or 2008 R2
• SQL query writing against Oracle or MS SQL databases
• Reporting Services 2008
• Any programming knowledge – VBA, C#, ASP.net etc…
• Exposure to Microsoft Exchange, MOM, SMS…
• Troubleshooting Cisco switches and routers & access points remotely
• Citrix Xenapp 6.0 support or Remote Desktop Services 2008 R2
• Sharepoint 2010 Exposure (workflows & administration BIG advantage)
Personal Attributes & Skills
• Integrity and Honesty
• Flexible approach
• Open and respectful with others
• Willing to take on big challenges
• Passion for technology
• Accountable for commitment, results and quality
• Confidant and friendly over the telephone and in person
Qualifications (Not essential but beneficial to your application)
• Bachelor's Degree or equivalent work experience
• Technical certifications an advantage (A+, N+, MCPs)
Special requirements/Additional Information e.g. Language Skills
• Full UK Driving License
• The ability to converse in another European language such as Flemish, Dutch, Spanish, Portuguese or German a BIG advantage
Sports Direct is an Equal Opportunities Employer
|
