IT Support Engineer, IT Helpdesk Technician

IT Support Engineer, IT Helpdesk Technician
Sutton, Surrey
£13,000

We are looking for an enthusiastic and ambitious person to join our IT Support team providing customer facing solutions via onsite visits and telephone/remote support.

Person Specification:

The successful candidate will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They should have excellent communication skills, telephone manner, and a good command of the English language. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work. They should have ability to work well individually or as a team. They should be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard.

IT Support Engineer, IT Helpdesk Technician Responsibilities:

> Logging, prioritisation and escalation of IT support issues and requests.
> Develop and maintain good working relationships with clients to promote high level of customer service.
> Resolution of 1st line support issues and requests via telephone, remote support or onsite visits.
> Assist 2nd and 3rd Line Technicians with support issues where required.
> Routine systems administration tasks.
> Administration of hardware inventories and software licences.
> Administration of market data services.
> Undertake installation and maintenance of clients IT infrastructure, onsite or remotely.

IT Support Engineer, IT Helpdesk Technician Requirements:

> Strong knowledge of Microsoft Windows operating system.
> Keen interest in Information Technology, Computer hardware and software.
> Experience of troubleshooting PC/Server Hardware and Software issues.
> Experience of installing and configuring Routers, Firewall and Switches is preferable.
> Full, Clean UK driving license or willingness to travel.You may have worked in the following capacities:

Application Statement:
To apply for the role of IT Support Engineer, IT Helpdesk Technician simply submit your application (CV and a covering letter). If your skills meet with our client's requirements, we will load your application into their application system for them to action (minus your contact details, we guard this). The details which you submit to us will only be used in conjunction with this vacancy. By submitting your CV and covering letter to us, you give “express consent” for us to use your details for this purpose.

RecruitmentRevolution. com is a unique recruitment service and operates an “Equal Opportunities” policy. We will gladly accept applications from all interested candidates.