IT Service Delivery Assistant

JOB TITLE:IT Service Delivery Assistant
PURPOSE OF JOB:
Installing, maintaining, supporting and improving IT/Telecommunication systems, managing tasks/projects and subordinate colleagues to achieve 100% of goals, providing I.T. support to colleagues, customers and suppliers and living up to the Company Values.

ACCOUNTABILITIES:
*Communication. To report back to manager keeping him up to date in a regular basis. Communication is an important key within the team.
*Task prioritising. To have a very good understanding of the business, colleagues and suppliers/customers needs in order to prioritise properly the workload.

*Constant improvement. Striving to achieve 100% quality of service and information and working towards constant systems improvements for the benefit of all parties.
*Security management. To constantly support and maintain systems security to prevent any security breaches.
*Value engineering. To try to reduce costs by implementing new systems, upgrading or decommissioning old systems and by a full utilisation of existing ones. Intensive systems research always aiming at obtaining the right product by getting the balance between quality and cost right. To carry out I.T. tasks in-house whenever possible within the team capabilities. To manage time properly.

*Company Values. To live up to the Company Values: Excellence, Integrity, Respect and Being ONE team.

*I.T. providers' liaison. To liaise with I.T. providers on any matters arising which requires their involvement, communicating with them as much as it is required and making them understand all parties needs at the same time.

Responsibilities: Installing, supporting, maintaining and improving IT/Telecommunication systems:
*Windows 2000 Servers/Domain Controllers (Network files and folders, Remote Server Access Connectivity).

*Firewall (Watchguard Firebox 1000) (Email and Internet security, Virtual Private Network connectivity).

*Exchange Server 2000 (Intranet and External email).
*Internet Information Server (Internet Accessibility).
*Fax Server (Faxing from desktop).
*Terminal Server (Crystal reports, Prophet 2000, Virtual Desktop sessions via network/internet).

*Network Alchemy (Telephone system). Voice mail Server. Argent Bus module (Zetafax and RAS connectivity). Crystal reports.
*SQL Server Administration (Trading system: Prophet 2000 databases).
*Backups (Sony LIB-41) (Mailboxes, network data, Prophet data-SQL databases).

*Systems security support and maintenance.
*EDI system administration.
*Network traffic/performance monitoring.
*System upgrades.

*IT KPI's administration. Projects administration.
*Data cabling/wiring.
*IT equipment purchase/research.
*Maintaining computers (Pc's, notebooks and peripherals). Repairs, upgrades and applications software installation).

*Radio Frequency support and maintenance. (Wireless scanners - Barcode scanning)

*Time and attendance system maintenance (Opentime)

*Videoconferencing Administration.

Secondary Responsibilities:
*To maintain services and operations to meet quality standards in accordance with the Companies commitments to ISO 9002.

*To protect confidential information gained during the performance of your duties.

*To attend and participate constructively in any meetings or training programmes required.

*To carry out any other duties that may from time to time be required by the Management of the Company.

*To maximise cost savings wherever they can be made.

*To ensure that all activities comply with the relevant work instructions or operating procedures.

*To conform to the Companies Health and Safety Policy.

GENERAL:
*Comply with statutory Health & Safety obligations and the Thames Fruit Health & Safety Policy

*To ensure the best interests of the company are always maintained

*To optimise the use of company resources and comply with the company policy and procedures