Product Support Specialist, Spanish and Italian

Product Support Specialist, Italian Speaker
Crawley, West Sussex
Permanent
to 35k + good benefits

Product Support Specialist, Italian Speaker, West Sussex

International organisation are looking for an Italian speaking Product Support Specialist, to technically support their bespoke software and hardware applications. They need a very strong communicator with excellent interpersonal skills, who is able to quickly gain significant in-depth technical product knowledge, from the hardware on which it runs through to the use of the applications software. You must be fluent in Italian and English.

Responsibilities:

- Perform installation work, upgrades and training activities at customer sites and remotely
- Support clients on an ongoing basis - Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.
- Ensure all parties are aware of ongoing or escalating issues, progress being made and any plans that have been put in place.
- Identify necessary training requirements and escalating these to management as needed.

Experience required:

- Strong Technical skills in the area of PC/Network Computing
- Fluent in Italian
- Excellent verbal and written communication skills
- Ability to effectively interact with customers
- Ideally, educated to Degree or diploma in Computer Sciences
-Strong Networking Knowledge

Please send your CV to be considered ASAP

Sal: £35k plus good benefits
Location: Crawley, West Sussex (Italian, Product Support, BSc)