Assistant Travel Manager

My client a leading independent Travel company based in Teignmouth is seeking an experienced motivated and proactive Assistant Manager to join the team.

Job purpose: Is to assist the branch manager in the day to day running of the branch and sales generation, in order to increase company profitability and reputation whilst providing the best possible service to clients.

Main duties are:

To promote Bath Travel’s Customer Care policy and ensure the customer comes first at all times, leading by example and responding in a courteous, friendly and prompt manner to all customers.
To ensure all customer complaints are handled efficiently and to assist less experienced staff in the handling of complaints.
To be aware of monthly target figures through discussion with the manager, to help maximise branch profit and motivate the team to achieve all branch targets.
To increase sales through the use of effective selling techniques.
To increase sales of “add-ons” and to maximise “commissions” earned.
To promote Company sales initiatives effectively.
Maintain awareness of the Company’s sales and marketing strategy.
To promote a positive team spirit in the branch
To set a leading example in helping to train and supervise junior staff, and to encourage the personal development of other staff members.
To liaise with the Branch Manager if a staff problem occurs.
To help ensure all staff adhere to Company policies and all relevant legislation, including Health and Safety, FSA, retail, travel industry and employment law.
To maintain a high standard of window presentation, ensuring displays are up to date and using only Company posters in good condition.
To help maintain good “housekeeping” standards throughout the branch, keeping brochure racks well stocked, only showing brochures from authorised companies, and ensuring all desks, counter tops etc. are free of unnecessary clutter.
To share day to day branch duties, including office tidying, banking, filing and general administration, whilst following Company instructions at all times.
To ensure bookings are monitored at all times through the diary system and advise the Branch Manager of any non payment of balances.
To cover for the Foreign Exchange desk in the absence of the cashier where necessary.
To carry out any reasonable and appropriate task delegated by your manager.
To personally achieve and maintain expected levels of competence as specified in the Company’s Competency Framework and your Personal Development Plan.
To attend training provided, attain appropriate professional qualifications and take personal responsibility for your own professional development.
To accept increased responsibility for the smooth running of the branch
To ensure the smooth running of the branch in the absence of the Branch Manager

The right applicant will have previous experience within ABTA travel retail environment.
You will have worked in a customer focused role at a senior level and have good computer literacy.