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Job Title		HR Systems Helpdesk Officer - Client Facing Career

Job number		116121581

Posted		20/06/2008 (19:09)

Agency/Employer		JAM Recruitment Ltd

Description		Job Ref: 18010 Job type: HR Systems Helpdesk Officer Package: c�16-20,000 + Excellent Benefits Location: Warrington Position type: Permanent Contact name: Chris Pearson Contact Company: JAM HR Systems Solutions The Background This leading technology outsourcing organisation with an enviable reputation and market leading status is currently seeking to recruit a HR Systems Helpdesk Officer to lead support clients with HR & Payroll Systems queries following the implementation of their HR & Payroll Systems. The Responsibilities Reporting directly to the HR Systems Helpdesk Supervisor, you will be responsible for responding to client systems related calls and responding to any escalated issues. You will provide advice and guidance to clients experiencing any teething problems on the new system and ensure than the client is receiving the overall benefit of the system. You will prepare and help develop training and consultancy documentation for Helpdesk Consultants, assisting them and providing support on any client help related issues. You will assist in the compilation of helpdesk related management information as and when required and support in the process of tender responses, if required. The Professional The successful candidate will have experience of providing HR & Payroll systems administration and day-to-day support to surrounding business areas. You will have good IT/Microsoft Access & Excel skills with the ability to problem solve and offer solutions within a customer-facing environment. You will have excellent team skills with an enthusiasm for the challenge. Please forward your most up-to-date CV together with salary details to info@jamhr.co.uk quoting ref 18009/CP or by calling Chris Pearson on 0845 634 8911. JAM HR Solutions Ltd is acting as an Employment Agency in relation to this vacancy. Should this position not meet what you are looking for, please forward to someone you feel may be interested in this position.

Location		Warrington, Widnes, Manchester, Liverpool, Sale, Altrinch

Job type		Permanent

Contract length		Permanent

Salary/rate		�16000 - �20000/annum

Start date		ASAP



Contact name		Chris Pearson

Telephone		0845 658 0417

Fax		0845 658 0419

Ref no		18010/CP10 - 08

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