• Synopsis: Field sales executive / Business development and customer retention you will need direct, face-to-face sales experience, Business development - a track record of sustainable sales growth, through targeted customer calls / meetings, Key account management - experience in a customer relationship management role. Self-driven, results orientated with a positive outlook, and a clear focus on secured sales and profit. Ideally with some industry experience in building, repairs or refurbishments. Based 1. Fareham Hampshire 2. Crawley Sussex circa £20k - £22k basic ote £35k plus car allowance, pension, healthcare.

The Company
Our teams provide development, building and maintenance services tailored to local needs and customers' wishes supported by the resources and expertise of one of the industry's leading players.
We believe this approach offers customers a unique combination of local focus and national presence.
New build projects with an average value of around £2m and not generally more than £5m
Planned repairs and refurbishment includes long term framework contracts in the affordable housing sector, education, public building and commercial sectors.
• Response maintenance covers small scale, high volume repairs and maintenance delivered largely by our directly employed technicians
We base ourselves in the community - working within a limited radius and serving that community where our teams live, shop, educate their children and enjoy their leisure time.
We are different from the traditional large suppliers who operate at a distance. Being local, we know our customers and understand their concerns. We can provide a service tailored to their requirements backed by the shared resources and efficiency of a national organisation.
Our ambition is to differentiate ourselves by becoming a customer relationship driven service business. By directly employing and training our own technicians, we are ideally placed to deliver a high quality service to our customers, particularly in areas such as affordable housing, insurance repairs, education and health care where we frequently work in occupied premises.


Role: Local Customer and Sales Leader / Field sales executive

Increase and maintain a pipeline of desirable work in given geography to achieve agreed turnover & profit targets, through direct contact with customers

Service: Customer champions who deliver the company customer strategy, brand promise and the service standards from ‘first impressions’ to ‘after-care’. Acquire and retain customers in order to create a continuous pipeline of work to deliver business targets. Focus is on supporting customer relationship management, winning new and continued business and building profitable, long-term customer relationships. As The Nation’s Local Builder™, engage with the local communities in which we work to promote awareness of the company, its vision, values and services. Give something back through targeted charity and sponsorship events.

Context: Our client aims to become ‘The Nation’s Local Builder™’ by operating from a network of offices in major towns across the UK, using dedicated teams who live and work in their communities.


Key Objectives/ Accountabilities:

• Pipeline - Increase our pipeline potential & secured workload in Maintenance and Build through direct sales calls to customers and consultants (key focus: new customers)
• Market Research - with the local team develop an intrinsic understanding of the local market - incl. size, value, sectors, growth areas, competitors etc and identify the target customers aligned to the agreed criteria/ capability
• Lead Validation & Tracking - Co-ordination of leads and opportunities through new pipeline sources (i.e. ABI, Supply2gov, Council websites), existing customers, local press etc. Manage & track through the CRM database
• Sector Campaigns - Targeted direct sales campaigns to raise awareness of the company brand and our integrated offer (i.e. Schools, Care-homes, Property Managers etc). Manage, monitor and report through the CRM database
• Local Customer Plans - Create and maintain a local dynamic sales plan in conjunction with the local leadership team. Allocate key account management responsibilities - review and monitor on a monthly basis
• Customer Delight Index - Obtain customer feedback on local work, for target customers to capitalise on anticipated spend, further sales opportunities and competitor information (plus achieve local office KPI targets)


Experience:
• Direct, face-to-face sales experience
• Business development - a track record of sustainable sales growth, through targeted customer calls/ meetings
• Key account management - experience in a customer relationship management role
• Lead validation - data mining, prospecting, lead management and tracking through to secured workload
• Good understanding of customer service levels and key performance indicators
• Some experience of customer delight measures and feedback processes


Skills:
Essential
• Self-driven, results orientated with a positive outlook, and a clear focus on secured sales and profit
• Articulate and well presented (with good presentation skills)
• Ability to negotiate, build and manage customer relationships
• Strong communication, listening and interpersonal skills
• A highly motivated team player with a proactive approach to work
• Ability to work on own initiative with good planning/ organisation skills (time management/ workload prioritisation)
• Full clean driving licence and own vehicle (car allowance provided)

Desirable
• Interest/ experience in Building or DIY
• Experience of CRM database systems
• IT literate - particularly Microsoft Powerpoint for presentations and Excel for reports




Reporting to: Regional Customer and Sales Leader