Customer Services Team Leader - IT Services
We are SCC - Specialist Computer Centres , based in Birmingham , we provide IT continuity services to a wide range of customers throughout the UK .
We now have an exciting career opportunity for a Customer Services Manager to manage our customer response team dedicated to one of our most prestigious customers.
Our success is firmly built on our profound understanding of our customer's employees ; their culture , values and ambitions and , in order that we continue to surpasss our client's expectations we now seek a Customer Services Team Leader to lead our customer response team bassed at our head offices in Birmingham .
Our customer is a well known and highly prestigious non-for profit organisation whose passion is to protect and grow our nations heritage .
The role :
The primary focus of the role will be to manage , lead and motivate our customer resonse team to ensure that customer satisfaction is achieved and surpassed .
We are looking for a highly capable team leader with experience gained managing a customer services team where the needs of the customer are paramount combined with a genuine interest in the environment ; the countryside , history and the nations heritage
Key attributes will be :
* A passion for customer excellence .
* Experience managing a customer services team .
* A ' can do' attitude .
* A real interest in preserving our nation's special places .
* A cooperative management style to benefit everyone by working in partnership .
* The ability to inspire people and build relationships internally and externally .
* A visionary outlook - able to lead and ecxel for the long term .
* Commercial awareness to achieve efficiencies , value for money and sustainability ..
* An articulate and enthusiastic communicator .
We offer an attractive base salary and bonus , with full induction , personal development together with great working conditions and unrivalled career prospects .
Then click the response button now !