The Company:

Our Client are a young innovative and emerging north east based business with ambitious aspirations towards becoming a leading national player in the online marketing arena. Its core expertise and focus lies within developing its service delivery of Search Engine Optimisation (SEO), Pay-Per-Click (PPC) Management and Social Media Marketing (SMM). Our client currently delivers quality work with measurable results for clients based both regionally and nationally and is fast becoming recognised as the market leader within the North East region and with leading national clients, increasing its exposure throughout the UK.

The Role:

Reporting to the Managing Director and working closely with the Client Relationship Manager, the Client Relationship Executive will be a key position within the company, specifically responsible for customer retention, building & maintaining strong client relationships.

Responsibilities include:

• Maintaining and Developing strong customer relationships
• Retaining existing client accounts
• Maintaining effective regular communication with all key customer accounts
• Deliver monthly customer reports
• Deal with customer queries and complaints in a professional and commercial manner
• Reinforce the service and products provided where applicable
• Manage customer credit control and liaise with the accounts team
• Ensure all over achievement of each campaign is fully communicated and manage
customer expectations
• Coordinating customer communication between the sales team, finance team and SEO
team.
• Advising the sales team and MD when customer contracts are due for renewal
• Produce regular reports for the MD on client numbers/retention/clients issues
• Identify and initiate additional commercial opportunities

The Person:

• Must have previous experience in a Client Relationship or Account Management role
• Will have a proven track record in customer retention
• Will have excellent communication skills
• Must possess exceptional organisational skills and a keen eye for detail
• Will be results motivated
• Must be commercially aware
• Must be able to understand online marketing products and their benefits
• Will be able to work well within a team but also self motivate
• Must be IT literate and comfortable using the internet