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Job Title **IT Technical Interface Manager - Defence - Apply Now!!**
Job number 121121305
Posted 21/11/2008 (17:50)
Agency/Employer JAM Recruitment Ltd
Description Role: IT Technical Interface Manager
Salary: £40,000 – £45,000
Location: Hertfordshire

A leading defence organisation is looking for an IT Front Office Technical Interface Manager To use management and leadership ability to ensure that the IT Front Office (FO) maintains service continuity against the agreed Service Levels, provisions hardware and software to agreed standards of performance, and responds effectively to problems requiring technical expertise and support.

Responsibilities for this role will include:

· Provide the credible Front Office technical interface with Back Office/Information Systems/Networks such that the Front Office service continuity is maintained, and an integrated organisational approach is supported.
· To investigate, resercah and produce recommendations for the selection of hardware (personal computers, laptops, mobiles, videoconference kit etc) which will support Front Office operations against the requirements of the defined IM strategy
· Recommend changes in process to line management, influence and gain approval from the wider IT Population to ensure that there is an effective Front Office Resolver/Expert Resolver process implemented to respond to incidents arising such that business continuity is maintained and IT SLAs are achieved.
· To represent the Front Office in the business transfomation process and interface with key representatives of other IM disciplines both for the introduction of a new Front Office supplier and implementation of IM Toolsets.
· To audit the Front Office supplier aganinst the technical ability to deliver SLA requirements
· To represent Front Office in Reviews with users and Programmes to ensure that there is an understanding of technical FO IT issues (including risk management implications) which may be hindering optimum business performance and recommending solutions to IM.
· To assess the marketplace and report to IT management in terms of hardware and software evolutions which could potentially improve performance/add value
· Effective relationships and technical analysis with/over Back Office Image delivery such that maximum performance is provisioned for the user
· Rigorous analysis of Resolver Group results and performance to ensure the resolution is being achieved within optimum timescales and that the FO supplier is utilising time and resources effectively

For this role the successful applicant will require Experience in interfacing, and managing Front Office Service providers within the technical environment and knowledge of the ISO 7 layer model and application interfaces. You will have market/technical knowledge of the personal computing industry to aid effective hardware and software selection recommendations and an understanding of IT Infosec requirements. Also you will be able to explain complex network environments including National and International solutions.

If you are interested in this role, please respond by email with an updated copy of your CV to k.ackerley@jamjobs.co.uk. If this role is not of interest, please pass this to someone you think might be.

JAM Recruitment Ltd is acting as an employment agency with regard to this position



Location hertfordshire, bedford, buckinghamshire, South East
Job type Permanent
Contract length permanent
Salary/rate £40000 - £45000/annum
Start date asap
Contact name Kerry Ackerley
Telephone 0845-658-0418
Fax 0845-658-0419
Ref no 016644ka
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