Key Purpose:

• Lead on delivering IAG services in a community setting in consultation with the iAG manager and other team members
• Following quality standards in line with Matrix accreditation to maintain best practice within the project.
• Support clients access training, education and employment opportunities by delivering a comprehensive range of service to empower them.
• Along with other IAG team members be responsible for training and supervising volunteers and supporting them in working towards NVQ qualifications in Advice & Guidance

Responsible to: Advice & Guidance Manager
Responsible for: IAG Volunteers

Key responsibilities:

1. Support clients access training, education and employment opportunities

• Support clients by providing a wide range of support, CV creation, application forms, jobsearch, interview skills.
• Empower clients to realise their ambitions by providing them with up to date information and advice on local and national training, education and employment initiatives and job vacancies
• Develop and agree with clients an Individual Action Plan to enable them to achieve their goals. To work closely with each client to ensure the IAP remains relevant and is pursued by clients. Completing a Review Sheet for each client visit.
• Arrange client interviews and referrals to employers and training providers. Ensure referral form is completed for each client.

3. 2. Provide a comprehensive IAG service within a community ‘hub’ setting

• Develop strong knowledge of local services, projects and employment opportunities Develop strong links with local employers and referral organisations to ensure smooth progression for clients
• Work with external organisations to deliver complementary programmes and partnership projects within the IAG field.
• Maintain the resources of books, information, newspapers, prospectuses etc which can be used by clients in their jobsearch in partnership with the IAG team
• Work with the Advice & Guidance Manager to secure relevant funding for the overall project and target funding for small pilot projects to target specific groups.
• Deliver outreach sessions and attend networking events to develop community links and extend the service individuals who may not be able to access the service otherwise
• Deliver workshop training to groups of clients interested in developing specific training e.g. jobsearch training

4. In partnership with the Employment development worker and other IAG members develop employer relationships to ensure local people access a range of employment opportunities available in the borough and wider

• Develop professional employer liaison in partnership with the other training and employment projects to ensure consistent and professional approach
• .
• Assist employers to draw up appropriate job descriptions and specifications to ensure they attract the right candidates to the job.
• Organise recruitment events with the rest of the IAG team to bring together jobseekers and employers.

5. Involve customers in the delivery and review of services by:

• Consulting on the possible improvements and developments.
• Ensuriing IAG staff review information from focus groups/ evaluation forms for service users to help shape service
• Seeking feedback including comments, compliments and complaints and ensuring team, review this at agreed periods (team meetings and 6 monthly written review).

6. Work to funding Requirements

• Manage all paperwork and files in line with funders requirements
• Work within set project budget
• Work to project targets, meeting all targets and providing monthly updates at team meetings.
• Work closely with other team members to provide all monitoring paperwork and evidence in line with funding requirements.
• Ensure all partner organisations provide accurate monitoring paparework and evidence, where required