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Job Title		Customer Service Administrator - Warrington

Job number		126145780

Posted		23/05/2008 (18:16)

Agency/Employer		i4 Recruitment

Description		Customer Service Administrator - Warrington Competitive salary + benefits With over a million satisfied customers throughout the UK, Everest is recognised as setting the highest standards available. To continue our success we now need a Customer Service Administrator to join the team in Warrington. The Customer Service Administrator will provide first class customer service by effectively and efficiently managing the end to end customer experience from initial registration through to completion. Customer Service Administrator Job Summary �Respond to and resolve all customer enquiries, internal and external, by telephone, fax or mail, in a professional and timely manner �Review all contracts and action exceptions at varying stages on the order flow �Register and acknowledge all purchase agreements, resolving registration queries with appropriate Managers �Maintain and enter all screen updates �Book installation / recall and service appointments �Progress and chase replacements / chargeables and shortages �Ensure customers are kept informed of order progressing if delays occur �Liaison with external Authorities to progress issues �Review and action outstanding debt list �Prepare and report management figures / measures / goals, as required �All administration relating to contracts Knowledge/Experience and Skills required �NVQ level 3 or equivalent in Maths and English (desirable) �Experience of responding to customers formally �Professional communication skills at all levels �Exceptional telephone manner �Computer literate �NVQ Level 2 in customer Service or equivalent (desirable) �Ability to work on own initiative and in a pressurised environment If you are interested in this role, please send your CV and covering letter, stating your salary expectations to: apply@i4jobs.co.uk

Location		Warrington, Cheshire

Job type		Permanent

Contract length		N/A

Salary/rate		�NEG Competitive Salary

Start date		N/A



Contact name		Jade Aldridge

Telephone		0845 2260677

Fax		01603 415110

Ref no		i4jobs-4082-UB-EV9

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