Senior Administrator (Customer Services Team)

Ace Appointments (Midlands) Ltd Temporary to Permanent division is currently recruiting a Senior Customer Services Administrator to work within a busy and vibrant customer services environment.

Please note the successful candidate will initially work on a temporary basis, and may be offered a permanent contract, salary £18 -£22K.

Duties and responsibilities with include, but are not limited to:

Customer Services / Order Processing:

Supporting a busy customer services team

Arranging deliveries and processing orders

Monitoring a computerised stock system and updating databases

Ensuring stock availability

Ensuring timely shipment of orders

Accounts Administration:

Raising invoices and checking invoice information

Credit control and chasing late payments

Processing cash sale payments

Secretarial support:

Typing letters and responding to emails

Assisting with compiling management information reports

Opening and distributing the daily post

Maintaining a customer database and various spreadsheets

Monitoring and recording KPI?s and SLA?s

Word processing

Hours of work 09.30 - 18.00 (not negotiable)

It is desirable that you possess the following attributes:

Advanced knowledge of administrative and secretarial functions (faxing, filing, photocopying etc)

Accurate data inputting skills

Excellent time management skills

Computer literate

Confident and friendly telephone manner

Forward thinking and able to anticipate problems

Ability to work under pressure

Apply online, including your current remuneration details, or contact our specialist consultant, Susan, on 01604 642739 . All applications are dealt with in the strictest confidence.

Due to the large applicant response to internet advertisements, only successful candidates with be contacted within 7 - 14 days. Thank you in advance for your application.