The position for Branch Manager - Dunfermline in Edinburgh is no longer available
Branch Manager - Dunfermline
Up to £24,000 (based on store banding, experience and location)
Benefits include - staff discount, pension and bonus The role of a Branch Manager within a Screwfix Trade Counter is an excellent opportunity to take real accountability and responsibility for running a store and delivering success and profitability to the business. It's a demanding, challenging and rewarding senior management position involving a wide range management responsibilities including operational, sales & service, financial and people related. It's a great team focused environment with the opportunity to develop strong relationships with colleagues and customers alike. With great opportunities to develop your career and progress further up the career ladder, this is an excellent role in which to further develop your career with Screwfix.
Recognised as being "where the trade buys" and promising a fast, reliable service, Screwfix is the UK's leading multi-channel supplier of thousands of high quality fixings and fastenings, hand tools, power tools, plumbing and electrical supplies, kitchens and bathrooms, landscaping and outdoor products, safety products and workwear, and building supplies. Combining trade prices and a massive range of leading brand name items, Screwfix offers over 18,000 products and is fully committed to customer care and support. Each item is supplied with a 30-day money-back guarantee, and all stock items can be purchased seven days a week via a call to our freephone customer service hotline, a click onto our website (url removed), or a visit to one of our growing network of Trade Counters.
This role involves: - Taking full accountability and responsibility for the success profitability of the Trade Counter - Effectively managing both the team of store colleagues, together with all store and corporate processes - Being ultimately responsible for all the store's KPIs and targets - Understanding the local market and competition and responding proactively to threats to the store's success - Proactively sourcing and generating customer footfall into the Trade Counter - Demonstrating to others how to achieve and exceed targets - Driving add-on sales to increase store performance - Executing the customer and marketing propositions to a high standard - Delivery of consistently excellent face to face customer service, both directly and through the team - Understanding the customers needs and responding to them effectively, both directly and through the team - Ensuring all operational processes are delivered to the required standard - Managing of cash management and reconciliation processes - Maintaining in-store standards through adherence to operational processes - Taking responsibility for compliance with all aspects of legislation and Health & Safety policy and procedure - Taking full accountability for on-site stock integrity and availability - Being responsible for managing stock targets to deliver maximum sales - Managing and motivating a team of two Assistant Branch Managers, and through them a team of Service Assistants and Supervisors - Overseeing the management of staff rotas and workloads to deliver excellent customer service - Selecting, recruiting and training new starters within the team in line with company guidelines - Developing individuals within the team to provide future business growth and succession - Taking responsibility for performance management processes in line with company standards
To apply for this role, you will need to have: - Previous leadership experience in a senior people management role within retail, preferably of a team of at least 8 people - Proven ability to lead and motivate a team to exceed targets and deliver results - Previous experience in planning individual and operational targets, monitoring and adjusting as required - Previous excellence in delivering excellent customer service within a retail environment - Previous experience of using stock management systems - Previous experience of working under pressure in a high-volume, fast-paced environment - Previous experience of managing Profit & Loss statements and budgets - Previous experience in cash handling and financial transaction management - Previous experience of recruitment, selection, training and development - Clear and effective communication skills and the ability to form good relationships with customers and staff - The ability to understand customer needs, responding effectively to achieve store targets and performance goals - A flexible approach and the ability to adapt effectively to changes - Ability to organise own workload and that of others - Self motivation with the drive to achieve required standards and goals - The ability to confidently use Microsoft Office applications