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Job Title		CLIENT ACCOUNT MANAGER

Job number		129125054

Posted		07/05/2008 (11:12)

Agency/Employer		Hargreaves James Associates

Description		Our Client is a leading Internet marketing and Search engine optimisation specialists based in London and Cheshire. They are looking for a Client Account Manager to join their team in Cheshire. Main Purpose of Job: To ensure a level of high quality customer service to existing clients, by providing consistent account management and reporting on the progress of clients web sites within the search engines. To ensure all contractual arrangements with clients are satisfied and service level agreements are supported. To make outbound calls and deal with incoming calls from a specified list of clients, and resolve any problems or queries regarding to service. To promote sales of other products and services as part of the account management responsibilities. Key Responsibilities: Manage a portfolio of clients, Liaise with specified clients to update them on the activities of their project & recommend a strategy for continuous improvement Plan and prioritise personal account management activities in order to achieve the above Be the main point of contact for your own clients Liaise with key internal personnel in order that the best possible service may be given to the client Ensure all queries regarding your accounts are dealt with in a prompt and effective manner Ensure all problems are dealt with quickly, accurately and efficiently Ensure all reports are sent and a follow up call is completed Call all your specified customers on a regular basis to discuss their web sites Develop and nurture new customer leads through analysis Identify and highlight opportunities for additional services or products to existing clients Liaise with clients and 3rd parties to obtain required materials and resources in the development of a project Carry out maintenance checks on websites Respond to incoming emails, questions, reports etc Be responsible for your self development, seeking and attending learning and development opportunities where necessary Share best practice with colleagues to improve performance and efficiencies Existing knowledge of SEO principles and other online marketing techniques is a must A proven track record of success in a client support/account management role

Location		Cheshire, Cheshire

Job type		Permanent

Contract length		PERM

Salary/rate		�NEG N/A

Start date		ASAP



Contact name		Vicky Billington

Telephone		0800 084 8084

Fax		08712 444 477

Ref no		VB6056

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