Administration Manager, Team Office Manager - Travel / Tour Provider
Windsor, Berkshire
£24,000 – £28,000 depending on ability + Bonus.


Our Company

We are the UK’s leading provider of affordable experiential tours for international groups in the leisure and tourism sector. We operate a very energetic and lively trading environment and deal with world class brands such as Marriott, Hilton, Intercontinental and De Vere hotels.

We are looking for a trustworthy and enterprising person who will be instrumental in delivering our ambitious target of increasing our turnover by 50% by Sept 2013 from our only office in central Windsor.

As Administration Manager, Team Office Manager you will be ensuring that your 3 administrators deliver to our own exceptional standard of customer care for our UK and (soon to be) global clients. This is an ideal role for a talented individual eager to take on a highly responsible and challenging hands – on operation and reservations role within a fast expanding organisation with an international supplier and client base.

The Administration Manager, Team Office Manager must have:

• high stamina to effectively operate in a fast environment
• strong negotiation skills
• a smart and professional business manner
• a world - class customer care ethos
• excellent communication, influencing and organisation skills
• natural problem-solving skills
• Ability to manage multiple bookings
• attention to detail

Other preferable skills:

• At least 1 language preferably European
We require a commercial candidate who can think on his/her feet and naturally understands different international cultures and is comfortable with applying a modern approach to reservations management
You will benefit from:

• an excellent working environment with ambitious individuals
• annual salary review
• discounts in luxury hotels
• discounts for leisure attractions including London theatre productions
• excellent scope for personal development

RESPONSIBILITIES INCLUDE:

• Ensuring all booking contracts and quotes are issued on time every day
• Ensuring all hotels in our portfolio adhere to our special client charter
• Maintaining the pre – booked tours list
• Tracking tours and ensuring cancellations are made in good time
• Persuading hotels to work to our client friendly conditions and unifying contracts
•.Ensuring the office is a clean, enjoyable and positive environment
• Managing the bookings of attractions and experiences e.g. Disneyland Paris, Eurotunnel, P&O Ferries, Longleat etc and ensuring records inc contracted rates are updated so they can be referred to on a real time basis
• Continuously reviewing systems and ensuring at least one major change and 3 minor changes a week is made (Kai Zen)
• Ascertaining the different motivations of each team member and ensuring you performance manage them to hit our daily objectives
• Implementing staff training programmes

You may have worked in the following capacities:
Client Services Manager, Tour Operator, Travel Consultant, Hotel Reservations Manager, Travel Tour Manager.


Application Statement:
To apply for the role of Administration Manager, Team Office Manager- simply submit your application (CV and a covering letter). If your skills meet with our client's requirements, we will load your application into their application system for them to action. (Minus your contact details, we guard this). The details which you submit will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give "express consent" to us using your details for this purpose.

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