To investigate, as allocated, insurance claims made by and against the Council and by other customers who the Council arranges cover for, from first notification to personal negotiation of settlement where the claim falls to be met from the Internal Insurance Fund or within non-ranking policy excesses

To provide professional advice on liability, insurance cover, risks and claims to internal and external customers

To administer all aspects of the Public Sector Leasing insurance scheme

To provide support to the Council’s Insurance Manager in the management of the Council’s insurance portfolio (property portfolio over £1.5 billion)

To assist in the identification and evaluation of insurable risk

To undertake the investigation of claims of all types to be met from the Council’s Internal Insurance Fund, from first notification to personal negotiation of settlement, including liaison with loss adjusters, and carrying out investigations in hostile environments (eg, fire damaged buildings). Ensure that personal protective equipment is used to minimise risk to the postholder.

Where allocated, investigate and personally negotiate settlement of property liability claims that fall within the Council’s in-house handling arrangements on the basis of legal liability and professional judgement, referring any issues of principle or challenge to policy to the Deputy Insurance Manger.

To assist the Council’s liability insurers in the investigation of claims which fall to be met under external policies, collating documentation required by insurers in their investigation of the claim

To arrange and attend meetings with insurer’s representatives, including meeting with hostile or distressed claimants and taking statements

Other Duties

To provide professional advice on liability, insurance cover, risks and claims to internal and external customers

To provide advice and guidance on levels of insurance cover to internal and external customers

To assist the Insurance Manager in the identification and evaluation of insurable risk

To administer all aspects of the Public Sector Leasing insurance scheme, including new business, renewals and billing

To process as requested, and reconcile the Insurance Team’s settlement cheques and payment of accounts on a weekly basis, ensuring that all coding is appropriate. Submit the reconciliation to the Deputy Insurance Manager.

To prepare reports from the insurance database to provide management information

To prepare returns to insurers as directed by the Insurance Manager

To assist in the supervision and training of the Insurance Support Officer

To monitor and support the Insurance Team’s practices to ensure that they comply with ISO 9002

To perform any other duties as requested by the Insurance Manager