Customer Service Administrator
Posted 5 days ago by Prescient Recruitment Group Ltd
Customer Service – Written Correspondence Specialist
Location: Inverness (Hybrid after training / 10 weeks service)
Hours: Monday to Friday, 9:00 am – 5:30pm
Contract: Temporary (minimum 4 months) with potential to go permanent
Pay: £12.21 per hour (37.5 hours per week)
Start Date: Monday, 2nd December
Interviews: Thursday, 20th November
About the Role
We’re currently recruiting Customer Service Professionals to join a large, award-winning national organisation known for its supportive culture and commitment to excellence.
In this role, you’ll be focused on written correspondence, handling customer queries and providing clear, professional responses via letter. This is not a telephone-based position — it’s ideal for those who excel in written communication and enjoy detailed, thoughtful problem-solving.
You’ll receive comprehensive training and ongoing support from an experienced team. Training will be initially office-based after which you’ll move to a hybrid working pattern (2 days in the office, 3 days from home). All necessary equipment, including a laptop, will be provided.
Key Responsibilities
We’re looking for reliable, professional, and dedicated individuals with a positive attitude and strong work ethic. While experience in customer service, contact centres, or office administration is beneficial, it’s your enthusiasm and willingness to learn that matter most.
Essential Skills:
Your application will be managed by The Prescient Group in line with GDPR and the Data Protection Act 2018.
Location: Inverness (Hybrid after training / 10 weeks service)
Hours: Monday to Friday, 9:00 am – 5:30pm
Contract: Temporary (minimum 4 months) with potential to go permanent
Pay: £12.21 per hour (37.5 hours per week)
Start Date: Monday, 2nd December
Interviews: Thursday, 20th November
About the Role
We’re currently recruiting Customer Service Professionals to join a large, award-winning national organisation known for its supportive culture and commitment to excellence.
In this role, you’ll be focused on written correspondence, handling customer queries and providing clear, professional responses via letter. This is not a telephone-based position — it’s ideal for those who excel in written communication and enjoy detailed, thoughtful problem-solving.
You’ll receive comprehensive training and ongoing support from an experienced team. Training will be initially office-based after which you’ll move to a hybrid working pattern (2 days in the office, 3 days from home). All necessary equipment, including a laptop, will be provided.
Key Responsibilities
- Investigate and resolve customer queries through written correspondence
- Draft professional, accurate letters in response to customer concerns
- Manage workflow efficiently to meet targets and deadlines
- Collaborate with team members to maintain high service standards
- Uphold the company values of professionalism, reliability, and integrity
We’re looking for reliable, professional, and dedicated individuals with a positive attitude and strong work ethic. While experience in customer service, contact centres, or office administration is beneficial, it’s your enthusiasm and willingness to learn that matter most.
Essential Skills:
- Excellent written English (spelling, grammar, and tone)
- Strong communication and problem-solving abilities
- Ability to work toward targets and manage deadlines
- Team-oriented with a flexible, can-do approach
- Award-winning, supportive employer
- Hybrid working after training
- Opportunity for permanent employment
- Immediate start available
- Comprehensive training and ongoing development
Your application will be managed by The Prescient Group in line with GDPR and the Data Protection Act 2018.
- If successful, we’ll contact you to discuss next steps.
- If unsuccessful, your data will be securely deleted within six weeks
- Type:
- Temporary
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 1299279
- Job ID:
- 224337217
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