Order Processor / Customer Service – Food Sales into Catering

Location: Staveley
Hours: 3 days per week
8:30am to 5:00pm and 8:30am to 1:00pm
Salary: £12.71 per hour plus annual bonus

Francesca’s Recruitment Ltd is recruiting for an Order Processor / Customer Service professional to join a growing food sales business supplying catering and hospitality clients across pubs, cafés, restaurants, hotels, and other hospitality venues.

This is an excellent opportunity for candidates with experience in catering, hospitality, food service, or food sales who are looking to move into a customer service and sales-based office role while remaining connected to the food industry.

The successful candidate will join a friendly and supportive team in a varied role combining customer service, order processing, telesales, and client relationship management.

Key Responsibilities

Handling inbound and outbound customer calls professionally and efficiently

Processing customer orders accurately and within required timescales

Building and maintaining strong relationships with catering and hospitality clients

Contacting new, existing, and lapsed customers to promote food products and services

Providing a high level of customer service and account support

Creating engaging content and short promotional videos for WhatsApp and app-based customer communications

Supporting social media activity to increase customer engagement and brand visibility

Working closely with the wider sales team to support business growth

Candidate Requirements

Previous experience within catering, hospitality, food service, or food sales

Excellent communication and customer service skills

Confident and professional telephone manner

Comfortable making outbound sales calls and developing client relationships

Good attention to detail and organisational skills

Basic social media knowledge and confidence creating simple video content

Positive attitude with the ability to work within a fast-paced environment

What’s on Offer

Part-time daytime hours offering improved work-life balance

Competitive hourly rate plus annual bonus

Supportive and friendly working environment

Opportunity to develop a long-term career within food sales and customer service

This role would suit candidates from hospitality or catering backgrounds looking to move away from shift work and into a professional office-based role within the food industry.

To apply, please contact Francesca’s Recruitment Ltd.