Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week)

We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast-paced operations team within a growing organisation.

This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone. You’ll be supporting with day-to-day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls.

The Role

Working as part of a friendly and supportive team, you will be responsible for ensuring customer information is processed accurately while delivering a professional and efficient service.

Key responsibilities:

• Providing general administrative support to the operations team
• Handling inbound customer enquiries via phone and email
• Making outbound calls to customers to arrange and confirm appointments
• Supporting with scheduling and diary management
• Accurately updating internal systems and maintaining detailed records
• Assisting with customer queries and resolving issues where possible
• Managing a workload in a fast-paced environment
• Helping support the wider team with additional admin duties as required
• Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods

About You

• Previous administration and customer service experience preferred
• Confident and professional telephone manner
• Strong organisational skills with excellent attention to detail
• Comfortable managing a busy and varied workload
• Able to communicate effectively with customers and internal teams
• Proactive, reliable, and willing to help wherever needed
• Good IT skills and confidence using multiple systems

Experience & Qualifications

• Previous experience within administration, customer service, or a busy office environment preferred
• GCSEs (or equivalent) including English and Maths desirable
• NVQ Level 2–3 in Administration or Customer Service advantageous

Interested?

Apply now to find out more about this exciting opportunity and take the next step in your administration career.