Administrator – Fire & Security Company

Job Summary

We are seeking an organised and proactive Administrator to support the daily operations of a busy Fire & Security company across various locations. The role involves coordinating engineers, managing customer communications, maintaining compliance records, and supporting general office operations.

Key Responsibilities

• Provide administrative support to management and engineering teams
• Manage incoming calls, emails, and customer enquiries professionally
• Coordinate engineer schedules, appointments, and service visits
• Process job sheets, quotations, purchase orders, and invoices
• Maintain accurate customer records and documentation
• Ensure service reports and compliance certificates are correctly filed
• Support compliance requirements including NSI, SSAIB, and BAFE documentation
• Liaise with customers and engineers regarding job updates and attendance
• Monitor completion of works and follow up outstanding paperwork
• Assist with health & safety administration and internal procedures
• Prepare reports and update internal systems/databases
• Order office supplies and support general office administration
• Deliver excellent customer service and resolve queries efficiently
• Support wider operational activities as required

Skills & Experience

• Previous administration experience essential
• Strong organisational and multitasking abilities
• Excellent communication and customer service skills
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and within a team
• High attention to detail and accuracy
• Fire & Security industry experience desirable
• Experience coordinating field engineers or service teams preferred

Personal Attributes

• Professional and reliable
• Proactive with a positive attitude
• Able to prioritise workload effectively
• Calm and adaptable in a fast-paced environment

Salary will be dependant on expeience 

3 positions available - located in Tolworth / Fulham or London