Hire Controller
Posted 11/05/2026 by Mpeople Recruitment Yorkshire
Hire Administrator
Normanton
Monday to Friday 8.30am - 5.30pm
£28K plus bonus and excellent benefits
Our client is actively recruiting for a Hire Administrator, In this important role within the Company, you will provide high level administration support and co-ordination to the Hire Desk team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
- Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
- Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
- Carry out administrative tasks triggered by customer enquiries, working with care and efficiency
- Respond to all phone calls and e-mails effectively and professionally
- Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner
- Communicate confidently and effectively during dealings with customers
- Conduct quality checks in line with departmental procedures
- Carry out the administration duties associated with machine off-hires
- Effectively co-ordinate machine breakdown support
- Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement
- Proactively seek new ways of ensuring the highest levels of customer service
Teamwork:
- Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
- Demonstrate the Company Values in everything you do
- Previous experience within a Customer Administration role
- Used to working within a fast paced environment
- Provide accurate Admin support to the team
If you would like any further details please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response withing 5 days please presume you have been unsuccessful on this occasion
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 2032
- Job ID:
- 225092414
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