Operations Manager
Location: London, WC2N 6RH
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking an experienced and proactive Operations Manager to lead the day-to-day delivery of workplace and facilities services at a large, complex London site.

Job Overview

This is a highly people-facing role with a strong emphasis on stakeholder management, operational excellence, and health and safety compliance within a high-profile environment. The Operations Manager will play a key role in ensuring consistent, high-quality service delivery across a diverse range of workplace and facilities services.

Reporting to the Senior Operations Manager – London & South Region, the role is responsible for translating operational plans into effective on-site delivery. You will lead site-based teams, manage subcontractors, and ensure all services are delivered in line with contractual requirements, SLAs, KPIs, and internal standards.

Key Responsibilities

• Lead the day-to-day delivery of workplace and facilities services at the London site, ensuring consistent service standards.
• Ensure full compliance with SLAs, KPIs, statutory requirements, and company policies, with a strong focus on health and safety.
• Implement operational plans and priorities as directed by the Senior Operations Manager – London & South Region.
• Act as the primary on-site escalation point for day-to-day operational issues, ensuring timely and effective resolution.
• Lead, motivate, and develop site-based teams, including housekeeping staff and subcontracted service providers.
• Manage all aspects of staff management, including performance, attendance, absence, conduct, and capability.
• Deliver effective stakeholder management, building trusted relationships with client representatives and key site stakeholders.
• Monitor, report, and support site financial performance, operational risks, and continuous improvement actions.

Person Specification

• Proven experience within workplace services, facilities management, or workplace environments.
• Experience managing multiple service streams, including subcontractors (desirable).
• Strong stakeholder management skills within a complex, people-facing environment.
• Demonstrated people management capability, with the ability to engage, motivate, and develop teams.
• Sound financial awareness, including experience in cost control and budget management.
• Strong understanding of health and safety compliance in an operational environment.
• Confident user of workplace systems and Microsoft Office applications.
• Organised, proactive, and able to manage competing priorities in a fast-paced setting.