Trainee Parts Manager (Administration & Service Support) – Permanent Hire

Location: Stonebroom (between Alfreton and Clay Cross)
Hours: Monday to Friday, 8:00am – 4:30pm
Salary: £28,000 per annum
Recruiter: Francesca’s Recruitment Ltd

Francesca’s Recruitment Ltd is delighted to be recruiting on behalf of our client for a Trainee Parts Manager (Administration & Service Support) to join their team on a permanent basis.

This is an exciting long-term opportunity for someone who enjoys administration and customer service but is also keen to develop technical knowledge and progress within a growing business. The role will initially focus on office administration and service support duties, with full training provided to gradually develop into the parts and service side of the business.

The successful candidate will work closely with the Service Coordinator and Engineering Team, learning about products, parts, stock management and service operations, with the long-term opportunity to progress into a future Service Manager position.

Key Responsibilities

• Answer incoming calls and handle customer enquiries professionally
• Reception duties including greeting visitors, receiving parcels and preparing refreshments
• General administration tasks including:
  • Scanning and document management
  • Updating customer portals
  • Liaising with customers
  • Chasing purchase orders
  • Raising sales invoices
• Supporting the Service Coordinator with daily administration
• Assisting the Sales Team with customer follow-up calls
• Supporting the Projects Team with compliance administration
• Arranging training renewals for Service Engineers
• Carrying out additional duties as required

Training & Development

As part of the role, the successful candidate will gradually gain experience and training in:

• Product and parts knowledge
• Understanding common faults and repairs
• Organising and maintaining stock levels
• Reordering parts and stock
• Scheduling engineer jobs efficiently
• Supporting engineers on-site when required
• Assisting with deliveries and collections

About You

Previous administration experience preferred

Strong communication skills and confident telephone manner

Organised with excellent attention to detail

Positive, proactive and willing to learn

Interested in developing technical and service knowledge

Comfortable working across multiple departments

Full driving licence beneficial

Benefits

Competitive salary of £28,000 - £35,000 DOE

Monday to Friday daytime hours

Permanent, stable position

Supportive and friendly team environment

Full training and long-term career progression opportunities