Service Desk Analyst
Posted 14/05/2026 by Yolk Recruitment
Service Desk Analyst - Caerphilly - £24,785 + benefits
We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team.
This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function.
You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
- Provide 1st line IT support via phone, email and face-to-face
- Log and manage incidents through the ticketing system
- Support Microsoft 365 applications and company hardware/software
- Escalate complex issues where required
- Support new starter onboarding and inductions
- Work within agreed SLAs and ITIL best practice
Experience Required
- Previous IT support or helpdesk experience
- Knowledge of Microsoft 365
- Strong communication and customer service skills
- Experience working with ticketing systems
- ITIL Foundation desirable
What's on Offer
- Supportive team environment
- Career development opportunities
- Exposure to global IT operations
- Hybrid/flexible working opportunities where applicable
To apply or find out more, please get in touch.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- BBBH41746_1778745234
- Job ID:
- 225107875
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