Complaints & Data Protection Case Coordinator 📁

We are urgently recruiting for a Complaints & Data Protection Case Coordinator to join a friendly and supportive Business Support & Compliance Team on a temporary basis (initially 6 months, with strong potential to extend).

This is a fantastic opportunity for someone who enjoys varied, meaningful casework where you can genuinely make an impact ✨. You will be responsible for managing Complaints and Subject Access Requests (SARs) from start to finish, ensuring each case is handled accurately, professionally, and in line with strict legal and regulatory requirements.

You'll take ownership of your own caseload, working closely with internal teams and external stakeholders to ensure responses are completed within statutory deadlines. This is a busy, structured and rewarding role where no two cases are the same.

Key Details

• Job Title: Complaints & Data Protection Case Coordinator
• Contract: Temporary (6 months initially, likely to be extended)
• Start Date: ⚡ Immediate start required
• Salary: £28,182 - £32,881 (DOE)
• Hours: Full-time or part-time, lMonday-Friday (flexible working available)
• Working Model: Hybrid working available OR fully remote option available 🏡

Key Responsibilities

• Manage Complaints and SARs from receipt through to full resolution
• Log, acknowledge, track and monitor all cases in line with statutory deadlines
• Act as a key point of contact for queries relating to complaints and SARs
• Complete identity checks, information gathering, and SAR case preparation
• Collate and review documentation for disclosure, including basic redaction support
• Support the investigation and resolution of complaints in line with internal processes
• Liaise with internal departments to obtain required information within deadlines
• Maintain accurate, complete and auditable case records using internal systems
• Draft professional correspondence including acknowledgements, updates, and outcomes
• Escalate risks, delays, and complex cases appropriately
• Ensure full compliance with UK GDPR and the Data Protection Act 2018
• Support reporting on case volumes, trends, and performance 📊
• Contribute to identifying recurring issues and continuous improvement opportunities

What We're Looking For

• Experience in an administrative, complaints, or case management environment
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail, particularly when handling sensitive information
• Confident communication skills (written and verbal) 💬
• Good IT skills including Microsoft Office and case management systems
• Understanding of confidentiality, GDPR, and data protection principles
• Ability to take ownership of cases and work independently
• Proactive, professional, and solution-focused approach

Important Information

• This is an urgent requirement - immediate availability is essential ⚠️
• We are unable to provide individual feedback at application stage due to high application volumes
• We are committed to ensuring reasonable adjustments throughout the recruitment process and in the workplace 🤝

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.