Admin Support Officer

Pontypridd | Hybrid Working

Salary: £25,752 + OTE of £28,152

Yolk Recruitment is proud to be supporting a leading organisation in the compliance and accreditation sector with the recruitment of an Admin Support Officer.

This is an excellent opportunity for a customer-focused administrator to join a supportive and growing team, providing technical and administrative support throughout the customer accreditation process. Full training will be provided, including support to gain industry-specific health and safety qualifications.

The Role

As an Admin Support Officer, you will play a key role in supporting customers through the accreditation process, ensuring documentation is reviewed accurately and efficiently while delivering an outstanding customer experience via telephone and email.

Working as part of a collaborative team, you will conduct pre-audit assessments, identify missing information, and provide guidance to help customers meet accreditation requirements.

Key Responsibilities

• Complete pre-audit checks on customer documentation to ensure minimum accreditation standards have been met before progressing to full audit.
• Review customer submissions and verify that all required information has been provided.
• Liaise with customers via telephone and email to gather missing information and provide updates.
• Offer clear feedback and guidance to support customers in meeting accreditation requirements.
• Assist customers with areas requiring improvement ahead of audit completion.
• Provide health and safety and compliance guidance (full training provided).
• Maintain accurate records and ensure processes are followed consistently and accurately.

What We're Looking For

The successful candidate will have strong administration and customer service experience, coupled with excellent attention to detail.

You'll also demonstrate:

• Experience managing customer enquiries via telephone and email.
• Strong organisational skills and the ability to review documentation accurately.
• Excellent written and verbal communication skills.
• The ability to identify discrepancies and apply quality standards consistently.
• A proactive and customer-focused approach.
• The ability to work effectively as part of a close-knit team.

Previous experience or an interest in compliance, auditing, health and safety, or accreditation services would be advantageous, but is not essential, as full training will be provided.

What's on Offer

• Basic salary of £25,752.
• OTE of £28,152
• Clear progression plan
• Hybrid working model
• Enhanced parental leave.
• Generous annual leave entitlement.
• Healthcare plan.
• Annual volunteering or giving day.
• Cycle to Work scheme.
• Competitive pension scheme with employer contributions.
• Life assurance cover.
• Employee discounts and cashback programme.
• Access to professional development and online learning resources.
• Full onboarding, training and support to gain industry-relevant qualifications.

If you're an organised administrator with a passion for delivering excellent customer service and are looking to develop your career within a supportive and forward-thinking organisation, we'd love to hear from you.