Helpdesk Coordinator
Posted today by More Workers Ltd
We are looking for an organized and proactive Helpdesk Coordinator to join our clients team.
In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly.
Key Responsibilities
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Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service.
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Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs.
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Inventory Tracking: Monitor stock and inventory levels according to contract requirements.
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Compliance & Quality: Follow standard processes to keep our operations organized, compliant, and efficient.
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Problem Solving: Assist with handling customer complaints and identifying ways to improve our processes.
What We Are Looking For
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Previous experience in a helpdesk, customer service, or admin role.
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Strong communication skills and a professional phone/email manner.
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Excellent time-management skills to handle a busy 08:30 to 17:00 shift.
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A reliable team player who enjoys problem-solving.
- Type:
- Contract
- Start Date:
- Immediate
- Contract Length:
- Ongoing
- Contact Name:
- Login or register to view
- Job Reference:
- MWMSAYATE
- Job ID:
- 225196429
- Applications:
- Less than 10
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