Network & Wireless Infrastructure Field Support Engineer

Central London (Hybrid / Field-Based)
Salary: circa £50,000 plus benefits

Corporate wireless infrastructure support

A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.

Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly.

The Role

We're looking for an experienced Network & Wireless Infrastructure Field Engineer to visit my clients London-based customers.

This is a field-focused role, where you'll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office.

You'll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service.

Key Responsibilities

Support & Incident Management

Take ownership of on-site fault tickets from diagnosis through to resolution
Work closely with escalation teams when required
Deliver a high-quality, customer-focused support experienceProject Delivery

Carry out on-site installations alongside project leads
Perform testing, validation, and quality assurance
Ensure smooth deployment of network and wireless solutionsWireless Technical Leadership

Act as a senior point of expertise for wireless technologies
Support and mentor other engineers
Contribute to improving wireless support standards and practicesTeam Collaboration

Support helpdesk tickets when not on-site
Assist with planning future installations and site visitsEssential Skills & Experience

Proven experience supporting commercial network and wireless infrastructure
Strong customer-facing experience, including on-site support
Ability to work independently and take ownership of issuesTechnical Skills

Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)
Infrastructure wireless support
Experience with managed wireless solutions and deployments
Wireless expertise including:
Site surveys
Signal troubleshooting
Authentication protocols
Installation planning
Experience with:
VLANs
VoIP systems
Internet connectivity (ADSL, leased lines, etc.)
Helpdesk/ticketing systems and SLA environments
Rack installations, comms rooms, and structured cablingIf you would like to be considered for this position then please contact Tom Rayner on (phone number removed) or email for consideration

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.