📞 Customer Service

📍 Location: Belfast

💷 Pay: £13.97 - £32.55 per hour (depending on shift pattern)

📄 Contract: Temporary, ongoing

📅 Start Date: 22 June 2026

🌟 About the Role

Looking for a role where your work truly matters?

Join the UK's largest telecommunications provider, trusted for over 85 years to handle 999 emergency calls 🚑🚓🔥. This is more than a customer service role - every shift, you'll help people during some of the most critical moments of their lives.

Working within a 24/7 emergency operations centre, you'll support essential services including:

• 🚨 Emergency calls (999 / 112)
• 📖 Directory enquiries ((phone number removed))
• 🧏 Relay UK services

As a Customer Service Advisor, you'll be the first point of contact for callers in urgent and often distressing situations. You'll remain calm, gather vital information, and connect callers to the right emergency service quickly and efficiently.

This is a role with real purpose - where your voice can truly make a difference.

⏰ Working Hours

• 37.5 hours per week
• 5 days over 7 (including weekends and bank holidays)
• 🔄 Four‑week rotating rota
• 🕗 Shifts between 08:00 and 23:00

🎓 Training

• Full‑time paid training (37.5 hours per week)
• ⏳ 4 weeks duration
• ✅ 100% attendance required
• Training may include both morning and evening sessions

✅ What We're Looking For

You'll be a great fit if you can:

• 🗣️ Communicate clearly and empathetically under pressure
• 🧠 Think critically and follow structured processes
• ⌨️ Type at least 50 words per minute with 98% accuracy
• 💪 Remain composed in emotionally challenging situations

🎁 Rewards & Benefits

• 💷 Competitive pay with enhanced rates for unsocial hours
• 🎓 Full paid training
• 📈 Career development opportunities
• 💻 Access to the Blue Arrow training portal
• 🏦 Pension scheme enrolment
• 🌴 28 days paid holiday

📝 Application Process

1. 📞 Initial interview & audio typing assessment (50 WPM @ 98% accuracy)
2. 👥 Client interview & further typing assessment
3. 🔍 Pre‑employment checks (DBS and references)

💙 Ready to Make a Difference?

If you're looking for a meaningful role where you can help people when it matters most, we'd love to hear from you.

🌍 We're proud to be an inclusive employer and welcome applications from all backgrounds. Our aim is to build a diverse team that reflects the communities we serve.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.